The Hardware Information Does Not Match With Your Dongle Please Contact Autodata -

Often, the culprit is the physical connection. Before digging into system files:

“Dear AutoData Support, I am receiving error: ‘The hardware information does not match with your dongle.’ Dongle S/N: [XXXXX] No hardware changes were made recently (or: I replaced my hard drive). Please advise how to re-sync the dongle to my current PC hardware. Thank you.” Often, the culprit is the physical connection

Open the Windows and navigate to Programs and Features . Thank you

Autodata uses to communicate with the dongle. If this driver is corrupted, the software cannot read the dongle correctly. How to Fix the "Hardware Information Does Not Match" Error Try these troubleshooting steps in order. Step 1: Re-seat the Dongle and Restart Sometimes, it is a simple connectivity issue. Close Autodata completely. Unplug the USB dongle. Restart your computer . How to Fix the "Hardware Information Does Not

If you intentionally bought a new computer or replaced a broken motherboard, the hardware fingerprint has changed permanently. The support team must update your account registry to bind the dongle to your new hardware signature.

If the quick fixes don't work, the issue likely lies with the Sentinel Runtime Dongle Emulator 1. Reinstall Sentinel Runtime Drivers Most Autodata versions use Sentinel/SafeNet security. Device Manager (Win + X > Device Manager). "Universal Serial Bus controllers" If you see "SafeNet Sentinel Hardware Key" with a yellow exclamation mark, right-click and select "Uninstall device"