If the basic troubleshooting steps don't resolve the issue, follow these steps to report the problem:
and version (e.g., Chrome Version 122.0).
If the home page allows you to enter your credentials but traps you in an infinite loop of security codes, verification checks, or broken CAPTCHAs, use this specialized form. report a login issue home page facebook
When you cannot log in normally, you cannot use the standard in-app "Help & Support" menu. Instead, you must use official, publicly accessible reporting forms. 1. The "Report a Login Issue" Form
Attach the screenshot you saved in Step 1. Step 4: Submit and Wait If the basic troubleshooting steps don't resolve the
If your device clock is off, Facebook’s security certificates will fail, preventing a secure login. 📝 What to Include in Your Report
If you are currently looking at a specific error message on your screen, tell me or describe what happens when you click log in . I can provide tailored steps for that exact scenario. Share public link Step 4: Submit and Wait If your device
: She went into her browser settings and cleared her cookies and cache to ensure no old data was blocking the login. Try Another Way
If you cannot log in but can still access the basic Facebook home page layout, you can report the bug directly to Meta’s technical team. Step-by-Step Reporting Instructions