Kepware The Installer Was Unable To Find Required Root Certificates Exclusive ^new^
This issue is not limited to a single version of KEPServerEX. According to official PTC support documentation, the problem has been observed across a wide range of versions on several Windows platforms.
Open File Explorer and navigate to the default Kepware install directory or temp folders. Look for bootstrap.log inside: C:\Program Files (x86)\Kepware\KEPServerEX\ C:\Program Files (x86)\PTC\ThingWorxIndustrialConnectivity\
Open the Windows and click the gear icon for Settings . Navigate to Update & Security > Windows Update . This issue is not limited to a single version of KEPServerEX
Kepware is the gold standard for industrial connectivity, acting as the bridge between diverse automation devices and IT/OT systems (OPC, MQTT, REST, etc.). However, even the most robust software can be stopped in its tracks by a seemingly obscure operating system error.
If you cannot update certificates, you can attempt to bypass the certificate check using command-line installation. Note: This does not fix security; it merely suppresses the check. Look for bootstrap
This error manifests due to two primary industrial infrastructure conditions:
Locate the policy: .
F. Reinstall or repair Windows Root Certificate Program
Click , go to the Details tab, and click Copy to File... to launch the Certificate Export Wizard. However, even the most robust software can be
If no results appear, you know you need Method 2.
:
This issue is not limited to a single version of KEPServerEX. According to official PTC support documentation, the problem has been observed across a wide range of versions on several Windows platforms.
Open File Explorer and navigate to the default Kepware install directory or temp folders. Look for bootstrap.log inside: C:\Program Files (x86)\Kepware\KEPServerEX\ C:\Program Files (x86)\PTC\ThingWorxIndustrialConnectivity\
Open the Windows and click the gear icon for Settings . Navigate to Update & Security > Windows Update .
Kepware is the gold standard for industrial connectivity, acting as the bridge between diverse automation devices and IT/OT systems (OPC, MQTT, REST, etc.). However, even the most robust software can be stopped in its tracks by a seemingly obscure operating system error.
If you cannot update certificates, you can attempt to bypass the certificate check using command-line installation. Note: This does not fix security; it merely suppresses the check.
This error manifests due to two primary industrial infrastructure conditions:
Locate the policy: .
F. Reinstall or repair Windows Root Certificate Program
Click , go to the Details tab, and click Copy to File... to launch the Certificate Export Wizard.
If no results appear, you know you need Method 2.
: