Unplug the sound card, restart your computer, and then reconnect the device. Windows will automatically reload the correct driver. Troubleshooting Common Issues
The update aims to deliver several tangible improvements to your headset:
The firmware version currently running on your dongle (e.g., 0003, 0005, or 0007). New Version: This should display 0010 .
Official firmware files from HyperX Support are safe, but third-party downloads should be verified for malware.
If the updater fails to find your headset, try a different USB port or ensure you have administrative privileges.
What specific (static, mic not working, no sound) are you trying to fix? Is your PC currently detecting the USB dongle at all?
Close the updater via Task Manager. Temporarily disable your real-time antivirus protection, unplug and replug the dongle, and run the .exe file as an administrator again. No Sound After a "Successful" Update
If it remains completely frozen, your USB port may have entered power-saving mode. To fix this, open , expand Universal Serial Bus controllers , right-click your USB Root Hub, select Properties > Power Management , and uncheck “Allow the computer to turn off this device to save power.” Frequently Asked Questions Can I update the firmware on a Mac or Chromebook?
Here’s a draft for a forum or support-style post regarding the file.
Hyperx-cloud-ii-firmware-updater-rev-0010 .exe File Jun 2026
Unplug the sound card, restart your computer, and then reconnect the device. Windows will automatically reload the correct driver. Troubleshooting Common Issues
The update aims to deliver several tangible improvements to your headset:
The firmware version currently running on your dongle (e.g., 0003, 0005, or 0007). New Version: This should display 0010 . hyperx-cloud-ii-firmware-updater-rev-0010 .exe file
Official firmware files from HyperX Support are safe, but third-party downloads should be verified for malware.
If the updater fails to find your headset, try a different USB port or ensure you have administrative privileges. Unplug the sound card, restart your computer, and
What specific (static, mic not working, no sound) are you trying to fix? Is your PC currently detecting the USB dongle at all?
Close the updater via Task Manager. Temporarily disable your real-time antivirus protection, unplug and replug the dongle, and run the .exe file as an administrator again. No Sound After a "Successful" Update New Version: This should display 0010
If it remains completely frozen, your USB port may have entered power-saving mode. To fix this, open , expand Universal Serial Bus controllers , right-click your USB Root Hub, select Properties > Power Management , and uncheck “Allow the computer to turn off this device to save power.” Frequently Asked Questions Can I update the firmware on a Mac or Chromebook?
Here’s a draft for a forum or support-style post regarding the file.